You don't have many keycaps listed here for sale, especially the fancier ones. Where can I buy them?
Most of our keycaps will initially be released through a come, first served sale with a google docs form. The sales will be announced in various places including:
What if I am not happy with my purchase?
We offer a 100% satisfaction guarantee. If you are not happy with your keycap for any reason, send it back for a full refund of the purchase price. Sorry, we cannot refund shipping costs. Please contact us within 1 week of receipt of your keycap for a return address, then send it back in the same condition you received it in for a full refund. Or, feel free to trade or sell your keycap to others. We do not place any restrictions on what you do with your keycaps after you buy them!
How are your keycaps made?
Please see out techniques page for this one!
They are so colorful, they are painted aren't they?
Nope! We use some ancient glass casting techniques that allow us amazing control over the individual colors during the molding process, so they are just as durable color wise as any multi-shot keys that you are used to.
How long will it take to get my keycap after ordering?
We make the keycaps before holding a sale so we ship within a few days of the sale ending (we will try to announce ship dates in each sales info). Occasionally shipping may be unexpectedly delayed due to extenuating circumstances associated with where we live. We are in a very, very, very rural location about an hour and a half from the nearest town, with limited choices on roads in and out of the area, so there are times we get stranded here or mail cannot run, especially during snow storms in the winter. We will try to keep everyone informed in the event that something delays shipping on any orders. Actual transit time depends on the shipping service. We can't control that once we turn packages over to them, but if a package seems unreasonably delayed just let us know and we will do our best to harass them from our end to resolve delays.
Do you do custom orders?
Maybe.... sometimes we can be persuaded to make a special piece, though we aren't planning to make a habit of it. Give us a good story on why we should, and we will consider it. All custom requests must consider that this is somewhat of a hobby for us and our main business takes priority. If we get a bunch of orders in the main business, it may delay production of any keycaps so we cannot put a solid timeline on custom orders.
Can I sell my keycap?
Sure!! You bought it, it is now yours to do with as you please! We will not try to control what happens to them after they leave our hands. If we find they are being resold for ridiculously high amounts, we will just know we should be charging more for them! But we hope to keep supply relative to demand to keep them reasonably priced in the aftermarket world. We will do a few limited releases of select pieces from time to time though for some rare collectibles ;)
There is a little blue dot on the inside of my keycap, what is that?
You have one of the very few seconds that we have released as a giveaway. These are the only keycaps that we ask the original owner not to sell as these were gifted and to profit on a gift is pretty lame. Trades of these are fine with us though.